As of August 2026
Welcome to acevape.de.
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Orders are usually shipped within 1–3 business days after a successful payment
Orders placed on weekends or on public holidays
For large orders or items with longer processing times, processing may take additional time
Delivery time
The actual delivery time depends, among other things, on the delivery location, the shipping carrier, and the selected shipping method.
The estimated delivery time, if available, will be displayed during the ordering process or in the shipping confirmation.
Please note that delays may occur, particularly during holidays, promotional periods, or due to circumstances beyond our control.
Shipping Costs
The applicable shipping costs are displayed in the shopping cart or at checkout before you complete your order.
For wholesale orders, shipping costs may be calculated on a case-by-case basis depending on the order quantity, weight, shipping method, and destination region.
Shipment Tracking
As soon as your order has been shipped, you will receive a shipping confirmation with a tracking number—if available for the shipping method you selected.
After the package has been handed over to the shipping carrier, it may take some time for the tracking information to be updated.
Shipping Address
Please check your shipping address carefully before completing your order.
If you notice an error, please contact us as soon as possible.
Once the order has been shipped, we cannot guarantee that the shipping address can be changed.
Additional shipping costs resulting from an incorrect or incomplete shipping address may be charged to the customer.
Undelivered or Returned Shipments
If a shipment is returned to us due to an incorrect address, refusal of delivery, or repeated unsuccessful delivery attempts, we will contact the customer to arrange for redelivery.
The customer may be responsible for additional shipping costs associated with reshipping the item.
Damaged or Missing Shipments
If your order arrives damaged or if any items are missing, please contact us as soon as possible and provide us with your order number and a description of the problem.
Photos of the packaging and the items you received can help speed up the processing.
Contact
If you have any questions about shipping, you can reach us at:
Website: acevape.de
Email: info@acevape.de
WhatsApp: +86 180 2417 4651
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