An order placed with acevape.de It's easy.
On this page, we'll walk you through, step by step, how to select a product, review your order, and track your shipment after purchase.
1. Select a product
First, search for the product you want on acevape.de.
When doing so, pay attention not only to the specified "Puff" rating, but also to the actual characteristics of each model.
Depending on the product, the following features, among others, may vary:
- Make and Model
- Brothel Information
- Flavor
- Single-flavor or multi-flavor system
- Mesh or Coil System
- Display
- Battery
- Charging port
- Airflow
- Operating Mode
- Available options
Therefore, always read the product description before placing an order.
2. Select a flavor or variety
If a product is available in multiple flavors or variations, select the desired option on the product page.
Please review your selection carefully before adding the item to your shopping cart.
For larger orders, we recommend compiling the desired variants and quantities in advance.
3. Select the desired quantity
Next, select the quantity you need.
If you'd like to order only individual products, you can use the standard ordering process on the website.
For larger quantities or mixed orders with multiple models and flavors, you can also contact us via WhatsApp.
4. Add the product to the shopping cart
After you have checked the product, variant, and quantity, add the item to your shopping cart.
You can then:
- Add more products or
- Proceed directly with your order.
5. Review Cart
Before proceeding to checkout, we recommend that you review your shopping cart one last time to ensure everything is correct.
In particular, please check the following:
- Product Name
- Model
- Flavor
- Variant
- Quantity
- Total Order
If you accidentally select the wrong option, please correct it before completing your order, if possible.
6. Enter shipping information
During the ordering process, please enter the required shipping information completely and accurately.
Pay special attention to:
- full name
- Street and House Number
- Zip Code
- Location
- Country of Origin
- Phone number
- Additional required address information
Incorrect or incomplete shipping information may make it difficult to process or deliver an order.
Therefore, please check your address carefully.
7. Select an available payment option
The payment options currently available for your order will be displayed during the checkout process.
Select one of the options listed there and follow the instructions provided.
Since available payment methods may vary depending on the order, country, or store configuration, the information provided at checkout is final.
8. Check your order again
Before finalizing your order, please review all the details one more time.
Be sure to check the following in particular:
- Selected Products
- Flavors and Varieties
- Quantities
- Shipping Address
- Contact Information
- displayed payment information
Do not complete the order until all the information is correct.
9. Complete the order
Once the process is complete, your order will be processed.
Keep your Order Number on.
The order number is especially important if you have any questions later about your order, delivery, or tracking.
10. Processing and Shipping
After an order is placed, we verify how the merchandise will be shipped in accordance with the specific order.
Depending on the product, availability, and warehouse location, the merchandise may be shipped from, for example:
- a warehouse in China or
- an overseas warehouse
be shipped.
The exact logistics process and shipment tracking may vary depending on the shipping method.
Shipping from an overseas warehouse
When shipping from an overseas warehouse, the goods are already closer to the respective target market or within a regional logistics chain.
As a result, the package can often be handed over to a local delivery service sooner.
Accordingly, tracking information may also be available sooner.
Shipping from our warehouse in China
When shipping from China, the package is transported via a special international shipping route.
Because e-cigarettes are subject to special requirements for international shipping, they are not always shipped in the same way as regular standard packages.
The goods can initially be transported within a specialized international logistics chain.
After arriving in the destination country and completing the necessary customs clearance, the shipment is handed over to a local delivery service.
Only then will the local package delivery service's tracking information become publicly visible.
11. Track Your Order
If public tracking is available for your order, you can check the corresponding shipping status.
Please note:
If an order is shipped from China, it may already be in international transit even though the local delivery service has not yet posted a tracking update.
Public tracking can only be activated or updated after the package has been handed over to the local delivery person.
For more information, please visit our website:
Track Your Order
Can't see the tracking information?
That doesn't automatically mean your order isn't on its way.
For shipments from China, there may be an international transport leg that is not fully displayed in the public tracking system of the subsequent local delivery service.
If you'd like to check the status of your order, you can contact us via WhatsApp.
Please include the following, if possible:
- Order Number
- Recipient's Name
- Country of Origin
- existing tracking number
Larger Orders
Would you like to order a larger quantity or different models and flavors?
It's best to contact us in advance via WhatsApp.
For example, please send us:
- Brand
- Model
- preferred flavor
- preferred option
- Quantity
- Country of Origin
For a mixed order, you can also send a complete list of products.
Questions Before Placing an Order
If you're not sure which product or variant to choose, feel free to contact us before placing your order.
The following information, for example, is helpful:
- which model you're looking for
- Desired puff category
- favorite flavors
- desired quantity
- Country of Origin
This will help us process your request more efficiently.
What should I check before making a purchase?
Before completing an order, we strongly recommend that you check the following points in particular:
Product Model
Make sure you have selected the model you actually want.
Similar "puff" categories may include different devices and features.
Flavor
Check to make sure the desired flavor has been selected correctly.
Quantity
Check the number of devices you ordered.
Shipping Address
Please make sure your address is complete and correct.
Product Information
Read the product description and technical specifications for each model.
Features such as the display, airflow, mesh system, and multi-flavor are model-specific and vary from device to device.
Frequently Asked Questions About Ordering
Do I need to have a customer account to place an order?
You can see whether a customer account is required and which checkout options are currently available directly during the ordering process on acevape.de.
Can I order different flavors at the same time?
If the desired options are available, you can select different flavors or products within a single order.
For larger mixed orders, you can also contact us via WhatsApp.
Can I change my order after it's been placed?
If you notice an error after completing your order, please contact us as soon as possible.
Whether a change is still possible depends on the current order status.
What should I do if my shipping address is incorrect?
Please contact us as soon as possible via WhatsApp and provide your order number and the correct address.
Whether the shipping address can still be changed depends on how far along the order is in the processing.
Where can I find my order number?
Your order number is one of the most important pieces of information about your order.
Please keep this information and always include it if you have any questions about your order or shipping.
Why can't I track my order yet?
For shipments from China, public tracking by the local delivery service may not be available until the international shipping phase and customs clearance are complete.
For more information, please visit our website Track Your Order.
Can I check availability before placing a large order?
Yes.
Please send us the models, flavors, quantities, and your country of delivery via WhatsApp.
Contact Us with Questions About Your Order
Do you need help before or after placing an order?
The easiest way to contact us is via WhatsApp.
WhatsApp:
+86 180 2417 4651
Direct WhatsApp link:
https://wa.me/8618024174651
If you have any questions about an existing order, please provide your Order Number to.
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