Order Changes & Cancellations
As of August 2026
At acevape.de Once we receive an order, we begin processing it as quickly as possible.
Change Order
If you would like to change any details of your order, please contact us as soon as possible.
Possible changes may, for example, involve:
- Shipping Address
- Phone number
- Product Selection
- Quantity
- Flavor or variety
Please contact us at:
Email: info@acevape.de
WhatsApp: +86 180 2417 4651
We will try to accommodate your request for a change. However, we cannot guarantee that a change can be made if the order has already been processed, packed, or shipped.
Cancel Order
In general, an order can be canceled as long as it has not yet been processed for shipping.
To do so, please send us:
- Your order number
- Your name
- Your cancellation request
Orders Already Shipped
Once an order has been handed over to the shipping provider, it is generally no longer possible to cancel it.
Consumers may, if applicable, exercise their statutory right of withdrawal as described on our website „Cancellation, Returns & Refunds“ exercise.
Change of Shipping Address
If the shipping address is incorrect, please contact us immediately.
Once the order has been shipped, we cannot guarantee that the shipping address can be changed.
The customer may be charged for any additional costs resulting from an incorrect address provided by the customer.
Refund After Cancellation
If an order has been successfully canceled and has already been paid for, the refund will generally be issued via the original payment method.
The actual processing time may depend on the payment service provider or the bank.
Wholesale Orders
For custom-prepared or previously confirmed wholesale orders, different cancellation terms may be agreed upon.
Contact
Email: info@acevape.de
WhatsApp: +86 180 2417 4651
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