As of August 2026
Right of Withdrawal
If you are a consumer, you generally have the right to cancel a distance sales contract within You may cancel within 5 days without giving a reason.
The cancellation period is 5 days from the day on which you or a third party designated by you received the goods, unless otherwise provided by law.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement.
Contact:
Email: info@acevape.de
WhatsApp: +86 180 2417 4651
To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period expires.
Consequences of the Revocation
If you effectively rescind the contract, we will refund the payments we have received from you in accordance with the provisions of the law.
Refunds will generally be issued using the same payment method you used for the original transaction, unless otherwise expressly agreed.
We may withhold the refund until we have received the merchandise back or until you provide proof that you have returned it.
Return Shipping Costs
Unless we have expressly agreed otherwise, the customer is responsible for the direct costs of the return shipment, provided the customer has been properly informed of this.
Return Address:
[RETURN ADDRESS]
Please contact us before returning an item at info@acevape.de.
Exceptions to the Right of Withdrawal
The right of withdrawal may be excluded, in particular, for sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been broken after delivery.
This does not affect the customer's statutory rights regarding defective, damaged, or incorrectly delivered goods.
Damaged, incorrect, or defective merchandise
If you receive a damaged, incorrect, or incomplete order, please contact us at:
Please provide the following information if possible:
- Order Number
- Description of the Problem
- Photos or videos of the affected merchandise
- Photos of the shipping packaging, if applicable
After reviewing the case, we can offer a replacement, a refund, or another appropriate solution, depending on the situation.
B2B and Wholesale Orders
The statutory consumer right of withdrawal does not apply to customers who place an order solely in the course of their commercial or self-employed professional activities.
Separate return and refund policies may apply to wholesale orders.
German 
English