{"id":7182,"date":"2026-08-26T11:04:07","date_gmt":"2026-08-26T11:04:07","guid":{"rendered":"https:\/\/qdb5zbboem.onrocket.site\/?page_id=7182"},"modified":"2026-08-26T11:14:38","modified_gmt":"2026-08-26T11:14:38","slug":"reklamation-gewaehrleistung","status":"publish","type":"page","link":"https:\/\/acevape.de\/en\/reklamation-gewaehrleistung\/","title":{"rendered":"Complaints &amp; Warranty"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Complaints &amp; Warranty<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>As of August 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We would like orders placed with <strong>acevape.de<\/strong> arrive complete and in good condition.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you encounter any problems, please contact our customer service department.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What kinds of issues can be the subject of a complaint?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Please contact us, especially regarding:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>damaged goods<\/li>\n\n\n\n<li>wrong item<\/li>\n\n\n\n<li>missing article<\/li>\n\n\n\n<li>technical malfunction<\/li>\n\n\n\n<li>significant malfunction<\/li>\n\n\n\n<li>Damaged packaging with damaged contents<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">What do we need?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To help us review your claim as quickly as possible, please send us:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Your order number,<\/li>\n\n\n\n<li>a brief description of the problem,<\/li>\n\n\n\n<li>Photos of the affected product,<\/li>\n\n\n\n<li>if applicable, a short video of the error,<\/li>\n\n\n\n<li>Photos of the shipping packaging, if applicable.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a>info@acevape.de<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">or<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>WhatsApp: +86 180 2417 4651<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Review of the Complaint<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once we receive the information, we will review the case.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the specific problem, appropriate solutions may include, in particular, a replacement, repair, refund, or another solution agreed upon with the customer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Statutory Warranty Rights<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Consumers' statutory rights regarding defective goods remain unaffected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Under German sales law, if a defect exists, the buyer may, in particular, demand subsequent performance; depending on the statutory requirements, the buyer may subsequently be entitled to additional rights, such as a price reduction or rescission. The costs necessary for subsequent performance are generally borne by the seller.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What is not considered a product defect?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A claim may be denied, in particular, if the problem is clearly attributable to the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>improper use,<\/li>\n\n\n\n<li>intentional damage,<\/li>\n\n\n\n<li>unauthorized modification of the product,<\/li>\n\n\n\n<li>normal wear and tear,<\/li>\n\n\n\n<li>Damage resulting from improper storage or handling after delivery.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Statutory consumer rights remain unaffected by this.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do not return the item on your own initiative<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not return products for which a complaint has been filed without contacting us first.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After reviewing the matter, we will let you know what further steps are necessary.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contact<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a>info@acevape.de<\/a><br><strong>WhatsApp:<\/strong> +86 180 2417 4651<\/p>","protected":false},"excerpt":{"rendered":"<p>Reklamation &amp; Gew\u00e4hrleistung Stand: August 2026 Wir m\u00f6chten, dass Bestellungen bei acevape.de vollst\u00e4ndig und in ordnungsgem\u00e4\u00dfem Zustand ankommen. Sollte ein Problem auftreten, kontaktieren Sie unseren Kundenservice. Welche Probleme k\u00f6nnen reklamiert werden? Bitte kontaktieren Sie uns insbesondere bei: Was ben\u00f6tigen wir? Damit wir Ihre Reklamation m\u00f6glichst schnell pr\u00fcfen k\u00f6nnen, senden Sie uns bitte: Kontakt: info@acevape.de oder [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7182","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reklamation &amp; Gew\u00e4hrleistung | acevape.de<\/title>\n<meta name=\"description\" content=\"Informationen zu Reklamationen, besch\u00e4digten Artikeln, Defekten, Ersatzlieferungen und gesetzlichen Gew\u00e4hrleistungsrechten bei acevape.de.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/acevape.de\/en\/reklamation-gewaehrleistung\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklamation &amp; 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